PRIVACY POLICY
Effective Date: October 1, 2026
Hellbent Service & Repair (“Hellbent,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit hellbentsr.com, contact us, request services, schedule an appointment, submit a form, or otherwise interact with us online.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with our website and services, we may collect information such as:
Your name
Email address
Telephone or mobile phone number
Vehicle information, including year, make, model, VIN, mileage, and license plate information
Information about the services or repairs you are requesting
Information you provide through contact forms, booking forms, or other online forms
Communications and correspondence you send to us
Information necessary to process estimates, authorizations, invoices, payments, or other service-related transactions
Information about how you use our website, including pages visited, links clicked, browser type, device information, IP address, and related technical information
We only request information that is reasonably necessary for the applicable purpose.
2. INFORMATION YOU PROVIDE TO US
When you submit information through our website, contact us, request an appointment, or request service, we may use that information to:
Respond to your questions and requests
Schedule or manage appointments
Prepare estimates and service authorizations
Communicate with you about requested or ongoing services
Provide repair, maintenance, diagnostic, roadside, mobile, transportation, or other automotive services
Provide repair updates, parts updates, completion notices, pickup reminders, and other transaction-related communications
Process payments and maintain transaction records
Provide warranty-related communications
Maintain customer and service records
Improve our services and customer experience
Comply with applicable legal, regulatory, accounting, and recordkeeping requirements
3. TRANSACTION-RELATED COMMUNICATIONS
When you provide contact information to Hellbent in connection with a service request or transaction, we may use that information to communicate with you regarding that transaction.
These communications may include telephone calls, voicemail, SMS/text messages, email, and electronic notifications through our shop-management or service systems.
Transaction-related communications may include:
Estimates
Authorization requests
Supplemental estimates
Repair updates
Parts updates
Payment notices
Completion notices
Pickup reminders
Storage notices
Warranty communications
Other communications directly related to your requested services or transaction
Your contact information should be kept current so that we can communicate with you regarding your vehicle and services.
4. WEBSITE FORMS AND APPOINTMENT SCHEDULING
When you submit information through a form on our website or schedule an appointment through our online booking system, we collect the information requested to respond to your inquiry, schedule and manage your appointment, and provide the requested services.
Our website uses Acuity Scheduling, a scheduling service provided by Squarespace, to facilitate online appointment scheduling. Information you provide when scheduling an appointment may include your name, email address, telephone number, appointment details, vehicle information, and other information requested as part of the scheduling process.
Information submitted through our website or Acuity Scheduling may be processed and stored by Squarespace/Acuity. When you request services from Hellbent Service & Repair, information you provide through Acuity, by phone, email, in person, or through other communications may be used by Hellbent to create or maintain a customer and vehicle service record in our shop-management system.
5. WEBSITE HOSTING, ACUITY SCHEDULING, ANALYTICS, AND TECHNICAL INFORMATION
Our website and online scheduling services are provided through Squarespace and Acuity Scheduling.
Squarespace and Acuity may collect certain information about website visitors and scheduling customers, including information about a visitor's browser, network, device, IP address, pages visited, appointment activity, and interactions with the website or scheduling system.
We may use this information to:
Operate and maintain our website
Provide online appointment scheduling
Manage and confirm appointments
Communicate with customers regarding scheduled services
Improve our website and scheduling experience
Understand website and scheduling activity
Identify technical problems and improve website performance
Squarespace/Acuity and other third-party providers may process information in accordance with their own privacy policies and terms.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website and online scheduling system may use cookies and similar technologies.
These technologies may be used to help the website and Acuity Scheduling function properly, remember preferences, maintain scheduling sessions, understand website and scheduling activity, provide security, and improve the user experience.
Third-party services integrated into our website may also use cookies or similar technologies.
You may be able to manage certain cookie preferences through your browser settings or available cookie-consent tools. Disabling certain cookies may affect the functionality of portions of our website or online scheduling system.
7. THIRD-PARTY SERVICE PROVIDERS
We use third-party service providers to help us operate our website, manage appointments, communicate with customers, process payments, provide financing options, manage service transactions, analyze website activity, and provide other business functions.
These providers may include:
Squarespace and Acuity Scheduling — website hosting and online appointment scheduling
Tekmetric — shop-management and customer, vehicle, estimate, invoice, repair, and service-related recordkeeping
Payment processors — payment processing and transaction services
Financing providers — optional financing services requested by customers
Other vendors and service providers necessary to provide requested services or operate our business
Information provided to or collected by these service providers may be processed in accordance with their respective privacy policies and terms.
8. PAYMENTS AND FINANCING
If you make a payment or use a third-party financing option, the applicable payment processor or financing provider may collect and process personal and financial information directly.
Hellbent does not control the privacy practices of third-party payment processors or financing providers.
If you choose third-party financing, the financing relationship is between you and the applicable financing provider and is governed by that provider's separate agreement and privacy policy.
9. INFORMATION SHARING
We do not sell your personal information.
We may disclose information when reasonably necessary to:
Provide requested services
Communicate with you regarding your transaction
Process payments
Arrange financing or other requested services
Schedule or coordinate third-party or sublet services
Operate and maintain our website and business systems
Protect our business, customers, employees, property, and legal rights
Comply with applicable laws, regulations, legal processes, or governmental requests
Prevent fraud, abuse, or unauthorized activity
Protect the safety and security of our website and systems
We may also disclose information to service providers acting on our behalf when necessary to perform their services.
10. INFORMATION SECURITY
We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, storage system, or method of transmitting information over the Internet can be guaranteed to be completely secure.
You should avoid submitting highly sensitive information through ordinary website forms or email unless specifically requested and appropriate security measures are provided.
11. INFORMATION RETENTION
We may retain personal information for as long as reasonably necessary to:
Provide requested services
Maintain customer and vehicle service records
Process transactions and payments
Fulfill warranty or service obligations
Resolve disputes
Comply with legal, accounting, tax, regulatory, or recordkeeping requirements
Protect our legal rights and legitimate business interests
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
12. YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information.
Because privacy rights vary by jurisdiction and circumstance, we will evaluate requests according to applicable law.
To submit a privacy-related request, please contact us using the information below.
13. CHILDREN'S PRIVACY
Our website and services are intended for adults and are not directed toward children.
We do not knowingly collect personal information from children through our website.
If you believe a child has provided personal information to us through the website, please contact us so that we can review and address the situation as appropriate.
14. LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites, including service providers, financing companies, review platforms, social-media platforms, or other external websites.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When we make changes, we may update the Effective Date shown at the top of this Privacy Policy.
Your continued use of our website after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.
16. CONTACT US
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
Hellbent Service & Repair
Chambers, Arizona
Phone: 928-224-2886
You may also contact us through the Contact Us page on our website.
Last Updated: October 1, 2026